General Terms and Conditions of Detect Classic Festival Switzerland for the Between Mountains Festival

1. General
1.1. Detect Classic Festival Switzerland operates the ‘Between Mountains Festival - Ticket Shop’, hereinafter referred to as ‘Shop’, on its own responsibility. It uses the pretix ticket shop for this purpose.

1.2. By purchasing a product in the Shop, the buyer, hereinafter referred to as ‘Customer’, accepts these General Terms and Conditions, hereinafter referred to as ‘GTC’.

2. Contracting parties
2.1. The purchase of products in the Shop constitutes a purchase contract between the Customer and Detect Classic Festival Switzerland.

3. Contract terms – withdrawal from the contract
3.1. By confirming the purchase in the Shop, the Customer undertakes to make payment, even if the payment method selected by the Customer (credit card) fails. Detect Classic Festival Switzerland is entitled to demand payment of the outstanding amount or, if necessary, to cancel the order if the customer fails to pay the outstanding amount despite repeated requests for payment.

3.2. Concert tickets, subscriptions and memberships are non-refundable. CDs and merchandise items can be exchanged or refunded provided they are still in their original packaging.

4. Vouchers
4.1. Vouchers are valid indefinitely.

4.2. Concert vouchers received by members or subscribers in connection with the purchase of a product (membership or subscription) are only valid for the period stated on the voucher (usually for the season in which the purchased product is valid).

5. Payment deadline
5.1. Upon receipt of the order confirmation, the customer is obliged to pay for the product they have purchased immediately.

6. Shipping
6.1. By choosing the shipping method, the customer accepts any additional shipping costs that may be incurred. Detect Classic Festival Switzerland clearly indicates these costs in the order overview in the shop before the purchase must be confirmed by the customer.

6.2. Detect Classic Festival Switzerland will ship the products immediately after receipt of payment using the shipping method selected by the customer in the shop.

7. Complaints
7.1. If the customer does not receive their paid product via the shipping method they selected, they must report this to Detect Classic Festival Switzerland immediately.

7.2. Incorrect or faulty deliveries will be replaced or taken back and refunded by Detect Classic Festival Switzerland immediately.

8. Cancellation of a concert and further liability
8.1. If an event is cancelled by the organiser, the customer will be refunded the full amount including fees for the chosen payment and shipping methods.

8.2. Detect Classic Festival Switzerland accepts no further liability for any damage of any kind incurred by the customer as a result.

9. Data protection
9.1. The data protection guidelines of Detect Classic Festival Switzerland apply.

9.2. The data collected through the purchase of a product in the shop can only be viewed by Detect Classic Festival Switzerland and may be used by the latter for the purpose of maintaining future customer relations.

10. Place of jurisdiction
10.1. Swiss law applies. The place of jurisdiction is Basel.

As of April 2025